Frequently Asked Questions

1. I am interested in exchanging links with your site how do I do it?
2. I have old items I don't want in my cart. How can I clear out my cart to start over?
3. I just can't checkout. What do I do?
4. I want to return my item and exchange for another, what do I do?
5. I want to return my item what do I do?
6. My package never arrived. How do I place a claim?
7. When can I expect my package?

I am interested in exchanging links with your site how do I do it?

We are happy to exchange links with other jewelry and fashion sites. Just email us and we will set it up. Please note we also sponsor a link exchange list which we will be happy to add you to.. info@ajraefields.com

I have old items I don't want in my cart. How can I clear out my cart to start over?

Simply go to the checkout, tick the remove box and click update cart.

I just can't checkout. What do I do?

Email us or call 9-4 est 860-829-2382. Give us the name ad address you want to ship to and payment method, and we will set it up for you.

I want to return my item and exchange for another, what do I do?

Generally, we tend not to offer exchanges. We prefer you return any items you wish to return, then re-visit our site to purchase the items you would like. Please contact us if you have further questions. Thank you!

Return via first class mail to:

Tracy Janik
AJ Raefields
997 Kensington Road
Kensington, CT 06037

For a full refund plus shipping paid on item (less insurance) and return first class postage (Single Pieces).

For a full refund (Lots of Jewelry).

IMPORTANT*** Be sure to include the ebay item number and your email address in your package

I want to return my item what do I do?

Return via first class mail to:

Tracy Janik
AJ Raefields
997 Kensington Road
Kensington, CT 06037

For a full refund plus shipping paid on item (less insurance) and return first class postage (Single Pieces).

For a full refund (Lots of Jewelry).

IMPORTANT*** Be sure to include the ebay item number and your email address in your package.

My package never arrived. How do I place a claim?

Insurance claims can be filed after 30 days from shipping date for USPS domestic and after 45 days for USPS International EXCEPT Italy which is after 60 days. If an item is damaged a form can be filed immediately. Print out and fill out this document. You are the Consignee. Fill out as best as you can, and forward to us to complete and submit to company. Be sure and let us know exactly which shipment is concerned. Mail or fax us this signed statement. Fax to 860-259-5134 or Mail to: Raefield Designs 997 Kensington Road Kensington, CT 06037.

If you wish to download and print the Insurance Claim Document, click the following link, and go to File > Print in your browser. You can then fill out this form and fax it to us.

http://www.ajraefields.com/mas_assets/insuranceclaimdocument.html

When can I expect my package?

We ship single piece items next business day after payment is received. Lots go out once weekly. If you purchased a few lots or single pieces and lots, you may find we ship in a few shipments.

USPS 1st Class Air Mail - 4 to 7 Business Days - 2 weeks or so is not unusual

USPS Priority Mail - 2 to 3 Business Days - Not Guaranteed Most arrive in time. The occasional one is delayed.

USPS Air Mail - USPS quotes 4 to 10 Business Days Plus Customs Time and delivery time in country of destination. This means pakcgaes normally take about 2 weeks or so. 4 weeks is not unusual. In the case of Italy packages are regularly taking 4-6 weeks.

Still Have Questions?

If you have other questions, or if the answers to the questions above did not answer to your specific needs, e-mail us! Be sure to include your name, your problem, and your e-mail address so we can get back to you. You can e-mail us at: info@ajraefields.com.